Right of Withdrawal
You can revoke your contractual statement in writing (e.g. by letter, fax, E-mail) within 14 days without stating reasons or - if the goods are delivered prior to the expiration of the time limit - by returning the goods. The deadline starts upon receiving these instructions in writing, but not before the consignee received the goods (in case of repeated deliveries of similar goods not before the first partial delivery was received) and not before meeting our obligation to inform pursuant to Section 312c Subsection 2 of the German Civil Code, in connection with Section 1 Subsection 1,2 and 4 of the Information Act of the German Civil Code (BGB-InfoV) as well as our obligations pursuant to Section 312e Subsection 1 Sentence 1 of the German Civil Code in connection with Section 3 of the Information Act of the German of the German Civil Code has been satisfied. In order to observe the withdrawal period, it shall suffice to send the cancellation or the goods in time.
Please send any withdrawal to the following address:
Living Crafts GmbH & Co. KG, Schlesier Strasse 11, D-95152 Selbitz, Germany
Fax: +49 (0)9280 - 9810830
Consequences of Withdrawal
In case of a binding withdrawal, goods and services received on both sides and, if applicable, benefits derived therefrom (e.g. interest) shall be returned. If you cannot return the goods/services received or if you can do so only in part or in a worse state, you may be obliged to replace the value. This shall not apply to the surrender of goods if the deterioration of the goods can be exclusively traced back to their testing, which would have been possible for you in case of buying them in a shop. Furthermore, you may avoid the obligation of value replacement for any deterioration incurred as a result of using the goods as required by not utilizing the goods like your property and by avoiding anything and everything that could impair their value.
Goods that can be sent by parcel delivery shall be returned at our risk. You will bear the costs to return them if the goods delivered are the ones you ordered, and if the price of the goods to be returned does not exceed € 40,00 or if, in case of a higher price of the goods at the time of withdrawal, you have neither rendered any service in return nor made any partial payment agreed upon in the contract. Otherwise, reshipment of the goods is free of charge for you. Goods that cannot be sent by parcel delivery shall be collected from you. Any obligations to refund payments must be fulfilled within 30 days. For you, the deadline starts when you send your withdrawal notice or the goods, for us with the receipt thereof.
End of withdrawal instructions