Thank you for shopping with Living Crafts GmbH!
We grant a right of return for 14 days
on all items.
Attention: washed items will not be taken back!
As long as you aren´t satisfied with our
product, neither are we!
Voluntary: Please let us know the exact
reason for your return and what we can improve in future.
An exchange of goods is not possible!
Please place a new order!
ask for your understanding that orders and returns can only be processed
separately. Offsetting with a new order is not possible.
return will be dealt with within two weeks.
This is how returning goods works
- Within Germany the costs for our customers returns are
borne by us when using the attached return label.
- Just drop your package off at the nearest DHL
case of returns from abroad, please make sure to send them with sufficient
forward packages are not accepted by Living Crafts GmbH.
in to your account, and go to your previous orders: https://www.livingcrafts.de/shop/en/order_archive/orders/
the articles you want to return. Make a note of the reason for returning the
items. Afterwards you can print the accompanying document.
the items and the document in the package. The accompanying document makes it
easier for us to treat your return.
Seal your package properly.
Observe the shipment terms of your country.
Kindly note that this best practise is not an essential requirement to effectively exercise the right to cancel.
refund will be made automatically according to the mode of payment you selected
in your order, e.g. SEPA direct debit, PayPal, credit card.