Returns

Thank you for shopping with Living Crafts GmbH!

We grant a right of return for 14 days on all items.
Attention: washed items will not be taken back!

As long as you aren´t satisfied with our product, neither are we!

Voluntary: Please let us know the exact reason for your return and what we can improve in future.

An exchange of goods is not possible! Please place a new order!

We ask for your understanding that orders and returns can only be processed separately. Offsetting with a new order is not possible.

Your return will be dealt with within two weeks.

This is how returning goods works

Return within Germany:

-      Within Germany the costs for our customers returns are borne by us when using the attached return label.

-      Just drop your package off at the nearest DHL subsidiary.

Returns from abroad:

-       In case of returns from abroad, please make sure to send them with sufficient postage.

-       Carriage forward packages are not accepted by Living Crafts GmbH.

Best practice:

1. Log in to your account, and go to your previous orders: https://www.livingcrafts.de/shop/en/order_archive/orders/

Choose the articles you want to return. Make a note of the reason for returning the items. Afterwards you can print the accompanying document.

2. Put the items and the document in the package. The accompanying document makes it easier for us to treat your return.

3. Seal your package properly.

4. Observe the shipment terms of your country.

The refund will be made automatically according to the mode of payment you selected in your order, e.g. SEPA direct debit, PayPal, credit card.