Returns
Thank you for shopping with Living Crafts GmbH &
Co. KG!
We grant a right of return for 14 days
on all items.
As long as you aren´t satisfied with our
product, neither are we!
Therefore please let us know the exact
reason for your return and what we can improve in future.
An exchange of goods is not possible!
Please place a new order!
We
ask for your understanding that orders and returns can only be processed
separately. Offsetting with a new order is not possible.
Your
return will be dealt with within two weeks.
This is how returning goods works
Return
within Germany:
- Within Germany the costs for our customers returns are
borne by us when using the attached return label.
- Just drop your package off at the nearest DHL
subsidiary.
Returns
from abroad:
- In
case of returns from abroad, please make sure to send them with sufficient
postage.
- Carriage
forward packages are not accepted by Living Crafts GmbH & Co. KG.
1. Log
in to your account, and go to your previous orders: https://www.livingcrafts.de/shop/en/order_archive/orders/
Choose
the articles you want to return. Make a note of the reason for returning the
items. Afterwards you can print the accompanying document.
2. Put
the items and the document in the package. The accompanying document makes it
easier for us to treat your return.
3.
Seal your package properly.
4.
Observe the shipment terms of your country.
The
refund will be made automatically according to the mode of payment you selected
in your order, e.g. SEPA direct debit, PayPal, credit card.