Return conditions
Returns
Thank you for shopping with Living Crafts GmbH!
We grant a right of return for 14 days on all items.
Attention: washed and drugstore items will not be taken back!
As long as you aren´t satisfied with our product, neither are we!
Voluntary: Please let us know the exact reason for your return and what we can improve in future.
An exchange of goods is not possible! Please place a new order!
We ask for your understanding that orders and returns can only be processed separately. Offsetting with a new order is not possible.
Your return will be dealt with within two weeks.
This is how returning goods works
Return within Germany:
- Within Germany the costs for our customers returns are borne by us when using the attached return label.
- Just drop your package off at the nearest DHL subsidiary.
Returns from abroad:
- In case of returns from abroad, please make sure to send them with sufficient postage.
- Carriage forward packages are not accepted by Living Crafts GmbH.
Best practice:
1. Put the items and the document in the package. The accompanying document makes it easier for us to treat your return.
2. Seal your package properly.
3. Observe the shipment terms of your country.
Kindly note that this best practise is not an essential requirement to effectively exercise the right to cancel.
The refund will be made automatically according to the mode of payment you selected in your order, e.g. SEPA direct debit, PayPal, credit card.
How returns work for drugstore items
Please note: For reasons of hygiene, drugstore and cosmetic products can only be returned if they are unopened and in their original sealed condition. As soon as the seal has been removed or the packaging opened, the right of withdrawal expires in accordance with § 312g Para. 2 No. 3 BGB. We ask for your understanding that opened or already used products cannot be taken back. After checking the returned goods, we will refund the (partial) amount via the payment method that was used for the original order.